Blog | Retail Consulting Partners (RCP)

Shifting Customer Engagement Priorities for 2021

RCP recently published it's 2021 POS & Customer Engagement Survey Report and top Customer Engagement Priorities for 2021 are certainly...

Post-Holiday Returns Will Look Different This Year

This holiday season is significantly different due to Covid-19, as customers indicate a growing preference for online and contactless...

Understanding Your Customer Curbside Journey

Curbside services will remain in demand as more consumers experience. Ensure you have thought through a Customer Curbside Journey.

Key Benefits of Customer Loyalty Programs

A significant trend from our 2020 POS/Customer Engagement Survey Report was around the need for retailers to create a more personalized...

Self-Service is More Than Just Self-Checkout

The use of self-service technology is driving significant change and impact to both customer journeys and retailer strategies. The...

Can a New POS Implementation be "Agile"?

With traditional IT projects, requirements are typically defined up front (sometimes 12-18 months before go-live), and are rarely...

Navigating Customer Journey Maps

Many consulting firms, RCP included, have been educating retailers on the need to develop customer journey maps. But what exactly are...

The Power of Mobile Devices for your Sales Associates

Your shoppers are using their phones and tablets in your stores, and that's a good thing. But don't forget how important it is to ensure...

RFP Best Practices

When faced with a challenge and the need for a new solution, retailers typically will undertake a vendor selection effort to best...

Personalization Starts with Customer Identification

At what point in the shopping journey do you identify your customers? If it is not until they reach the checkout, you might be in the...