Mar 3, 20213 minShifting Customer Engagement Priorities for 2021RCP recently published it's 2021 POS & Customer Engagement Survey Report and top Customer Engagement Priorities for 2021 are certainly...
Dec 15, 20204 minPost-Holiday Returns Will Look Different This YearThis holiday season is significantly different due to Covid-19, as customers indicate a growing preference for online and contactless...
May 4, 20204 minUnderstanding Your Customer Curbside JourneyCurbside services will remain in demand as more consumers experience. Ensure you have thought through a Customer Curbside Journey.
Mar 31, 20202 minKey Benefits of Customer Loyalty ProgramsA significant trend from our 2020 POS/Customer Engagement Survey Report was around the need for retailers to create a more personalized...
Mar 3, 20202 minSelf-Service is More Than Just Self-CheckoutThe use of self-service technology is driving significant change and impact to both customer journeys and retailer strategies. The...
Jan 30, 20202 minCan a New POS Implementation be "Agile"?With traditional IT projects, requirements are typically defined up front (sometimes 12-18 months before go-live), and are rarely...
Dec 12, 20192 minNavigating Customer Journey MapsMany consulting firms, RCP included, have been educating retailers on the need to develop customer journey maps. But what exactly are...
Nov 15, 20192 minThe Power of Mobile Devices for your Sales AssociatesYour shoppers are using their phones and tablets in your stores, and that's a good thing. But don't forget how important it is to ensure...
Nov 4, 20192 minRFP Best PracticesWhen faced with a challenge and the need for a new solution, retailers typically will undertake a vendor selection effort to best...
Oct 31, 20192 minPersonalization Starts with Customer IdentificationAt what point in the shopping journey do you identify your customers? If it is not until they reach the checkout, you might be in the...