Blog | Retail Consulting Partners (RCP)

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Mar 3
3 min

Shifting Customer Engagement Priorities for 2021

RCP recently published it's 2021 POS & Customer Engagement Survey Report and top Customer Engagement Priorities for 2021 are certainly...

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Dec 15, 2020
4 min

Post-Holiday Returns Will Look Different This Year

This holiday season is significantly different due to Covid-19, as customers indicate a growing preference for online and contactless...

27 views0 comments

May 4, 2020
4 min

Understanding Your Customer Curbside Journey

Curbside services will remain in demand as more consumers experience. Ensure you have thought through a Customer Curbside Journey.

80 views0 comments

Mar 31, 2020
2 min

Key Benefits of Customer Loyalty Programs

A significant trend from our 2020 POS/Customer Engagement Survey Report was around the need for retailers to create a more personalized...

37 views0 comments

Mar 3, 2020
2 min

Self-Service is More Than Just Self-Checkout

The use of self-service technology is driving significant change and impact to both customer journeys and retailer strategies. The...

56 views0 comments

Jan 30, 2020
2 min

Can a New POS Implementation be "Agile"?

With traditional IT projects, requirements are typically defined up front (sometimes 12-18 months before go-live), and are rarely...

161 views0 comments

Dec 12, 2019
2 min

Navigating Customer Journey Maps

Many consulting firms, RCP included, have been educating retailers on the need to develop customer journey maps. But what exactly are...

58 views0 comments

Nov 15, 2019
2 min

The Power of Mobile Devices for your Sales Associates

Your shoppers are using their phones and tablets in your stores, and that's a good thing. But don't forget how important it is to ensure...

98 views0 comments

Nov 4, 2019
2 min

RFP Best Practices

When faced with a challenge and the need for a new solution, retailers typically will undertake a vendor selection effort to best...

86 views0 comments

Oct 31, 2019
2 min

Personalization Starts with Customer Identification

At what point in the shopping journey do you identify your customers? If it is not until they reach the checkout, you might be in the...

23 views0 comments

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