Blog | Retail Consulting Partners (RCP)

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May 4
4 min

Understanding Your Customer Curbside Journey

Curbside services will remain in demand as more consumers experience. Ensure you have thought through a Customer Curbside Journey.

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Mar 31
2 min

Key Benefits of Customer Loyalty Programs

A significant trend from our 2020 POS/Customer Engagement Survey Report was around the need for retailers to create a more personalized e...

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Mar 3
2 min

Self-Service is More Than Just Self-Checkout

The use of self-service technology is driving significant change and impact to both customer journeys and retailer strategies. The prolif...

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Jan 30
2 min

Can a New POS Implementation be "Agile"?

With traditional IT projects, requirements are typically defined up front (sometimes 12-18 months before go-live), and are rarely revisit...

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Dec 12, 2019
2 min

Navigating Customer Journey Maps

Many consulting firms, RCP included, have been educating retailers on the need to develop customer journey maps. But what exactly are the...

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Nov 15, 2019
2 min

The Power of Mobile Devices for your Sales Associates

Your shoppers are using their phones and tablets in your stores, and that's a good thing. But don't forget how important it is to ensure...

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Nov 4, 2019
2 min

RFP Best Practices

When faced with a challenge and the need for a new solution, retailers typically will undertake a vendor selection effort to best evaluat...

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Oct 31, 2019
2 min

Personalization Starts with Customer Identification

At what point in the shopping journey do you identify your customers? If it is not until they reach the checkout, you might be in the maj...

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