Retailers are Prioritizing a Unified Commerce Experience for their Customers
According to RCP's 24th Annual POS & Customer Engagement Survey, 80% of retailers have ranked growing and enhancing digital commerce as...
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Jun 19, 20235 min read
How Retailers are Driving Digital Transformation with Unified Commerce
Retailers have been undergoing, or talking about undergoing, a digital transformation for the past 5-7 years. The continued rise in...
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Dec 22, 20221 min read
Unified Commerce: State of the Industry
According to RCP's recent Unified Commerce: State of the Industry for Holiday 2022 report, less than 5% of all retailers have implemented...
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Oct 31, 20222 min read
Retailers are Re-Investing in Store Technology
A turbulent 2020 was followed by an explosive 2021, and it now appears as though, despite some economic uncertainty, that the retail...
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Mar 3, 20213 min read
Shifting Customer Engagement Priorities for 2021
RCP recently published it's 2021 POS & Customer Engagement Survey Report and top Customer Engagement Priorities for 2021 are certainly...
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Dec 15, 20204 min read
Post-Holiday Returns Will Look Different This Year
This holiday season is significantly different due to Covid-19, as customers indicate a growing preference for online and contactless...
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May 4, 20204 min read
Understanding Your Customer Curbside Journey
Curbside services will remain in demand as more consumers experience. Ensure you have thought through a Customer Curbside Journey.
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Mar 31, 20202 min read
Key Benefits of Customer Loyalty Programs
A significant trend from our 2020 POS/Customer Engagement Survey Report was around the need for retailers to create a more personalized...
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Mar 3, 20202 min read
Self-Service is More Than Just Self-Checkout
The use of self-service technology is driving significant change and impact to both customer journeys and retailer strategies. The...
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Jan 30, 20202 min read
Can a New POS Implementation be "Agile"?
With traditional IT projects, requirements are typically defined up front (sometimes 12-18 months before go-live), and are rarely...
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Dec 12, 20192 min read
Navigating Customer Journey Maps
Many consulting firms, RCP included, have been educating retailers on the need to develop customer journey maps. But what exactly are...
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Nov 15, 20192 min read
The Power of Mobile Devices for your Sales Associates
Your shoppers are using their phones and tablets in your stores, and that's a good thing. But don't forget how important it is to ensure...
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Nov 4, 20192 min read
RFP Best Practices
When faced with a challenge and the need for a new solution, retailers typically will undertake a vendor selection effort to best...
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Oct 31, 20192 min read
Personalization Starts with Customer Identification
At what point in the shopping journey do you identify your customers? If it is not until they reach the checkout, you might be in the...
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