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Industry Articles & Press Releases


Retailers are Prioritizing a Unified Commerce Experience for their Customers, According to RCP's Latest Industry Report

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RCP has been incredibly fortunate to achieve the kind of growth they have in just over three years, and they look forward to maintaining that growth through the expansion of their client roster and their consulting team.


23rd Annual survey report finds that retailers are looking to reinvest in new POS technology while continuing to stabilize and enhance order management integration and mobile capabilities.


RCP'S innovative and experienced approach towards Customer Engagement initiatives helps differentiate their services while delivering strategic value and best practice advisement to their clients.

22nd Annual survey report finds that order management integration, omni-channel capabilities and flexible fulfillment top the POS and customer engagement priorities in 2021.


Many retailers suspended returns in the early weeks of the pandemic, but most seem to have reinstated them in forms modified for associate and consumer safety. Should Walmart follow suit and reinstate returns across apparel, cleaning supplies, and health & beauty categories?

This Retail TouchPoints article includes insights and analysis from RCP Managing Partner Perry Kramer .


As the COVID-19 pandemic rolled across the US, convenience stores with frictionless checkout or order-ahead options found themselves ahead of the curve. Now, as other retailers step up their rollouts of contactless payment, delivery and order-ahead services, the call for integration intensifies. 

This CStore Decisions article includes insights from RCP Managing Partner Perry Kramer around trends in contactless payments.


McDonald’s, like many companies across the U.S., is chomping at the bit to get back to its normal business, but the new normal described in the fast-food giant’s guide to reopening restaurants looks a lot different than the one that existed before the novel coronavirus outbreak.

This Forbes article includes insights from RCP Managing Partner Ryan Grogman.


As the coronavirus pandemic cripples businesses big and small, start-ups are faced with a dilemma. Does it make sense to launch a new product in a tough environment or wait — and rack up expenses?

This Business of Fashion article includes insights from RCP Managing Partner Perry Kramer.


Mass store closures across retailers in the wake of the coronavirus (COVID-19) pandemic made it obvious that shoppers secluded in their homes would spend more time shopping online, but key questions remain: “How much will they be buying?,” and “How does this affect e-Commerce now and in the long term?”

This Retail TouchPoints article includes insights from RCP Managing Partner John Eagles.


As stores continue to close and corporate office employees shift their efforts towards working from home, what are those next set of items that retailers should begin focusing on during these unprecedented times?


RCP has compiled a set of short-term recommendations that your Store Systems and Store Operations teams can be addressing during this pandemic.


In the quest to create a seamless ordering and shipping experience, companies often squander opportunities to capitalize on the post-purchase experience.


This Retail Dive article includes insights from RCP Managing Partner Perry Kramer.


Department store chain Bloomingdale's has opened the doors to its annual pop-up, The Carousel, with an international theme of handcrafted pieces and unique international finds based on the theme: World Bazaar.


This article from Luxury Daily talks about Bloomingdale's strategy and includes insights and analysis about in-store pop-ups from RCP Managing Partner Ryan Grogman. 

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Mobile wallets and the use of mobile apps are expected to grow in 2020 as customers set expectations with retailers.


This article from C-Store Decisions provides insight and analysis around the evolution and adoption of new and emerging payment types, including quotes from RCP Managing Partner Perry Kramer and statistics from our 2020 POS/Customer Engagement Survey Report.


As merchants consider updates to their point-of-sale systems this year, many—59%—want to add omni-channel capabilities, finds the 2020 POS/Customer Engagement Survey from Retail Consulting Partners (RCP).

While some consumers are warming up to retail tech, others aren’t as charmed by it—even if it results in more personalized experiences.

Read up on some recent polls and studies about the use of facial recognition technology, including insights from RCP Managing Partner Perry Kramer.

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81% of Retailers Have Identified Retail Mobility as a Top Priority for 2020


Partnership uniquely positions the organizations to be a single full-service provider of business and technology consulting and services for the retail industry


New firm will maintain sole retail industry focus while leveraging strong project experience and proven methodologies

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